And I was trying to be in such a good mood, too. Cruised into the office on the K2s, got to my desk, and opened my email to find a message from Corporate advertising a ... Webinar.
Okay, I can't say it's the first time I've seen this abomination (in fact, it sounds almost retro to me, like cybrarian or Information Superhighway), and you all don't really need another rant about ridiculous jargon, but humor me for a minute Seriously, how can someone even click Send on that noise? My fingers practically shriveled up just typing it. As my ears did last week when someone acknowledged a pain point in an ongoing project. Or the time a colleague (and we're talking a peer here, not--yet--a pointy-hair) transferred a support case to me because he didn't see any "value-add" in his continuing as the owner. (Yeah, he's since applied for management training.)
Now I'm all riled up about this, and I don't have time to talk about eating our own dog food (a warm bowl of nothing, if you ask me), or marvel that so many souls in this matrix organization are willing to sell their dignity to save a couple syllables: "Customer Sat" doesn't sound hip and happening, or make you seem too busy and important to bother with saying "-isfaction." It just sounds dumb.
Let's parking lot those issues. Right now I really need a hot cup of something.
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